Customer Engagement Division

ISC provides wide a range of CEX enhancement services, supported by our global partners and latest technologies. Our services enable organizations to monitor customer experience delivered across the customer journey and through all different channels.

Enable exceptional customer experiences, while reducing costs

Contact Centers are faced with challenges of handling increasing volumes, retaining agents and moving from Customer Service Management to Customer Experience Management.

ISC’s platform integrates multiple systems and combines customer information & engagement data to provide an exceptional customer experience.

ISC maintains a modern Interaction and Experience Hub which helps our clients improve their customers satisfaction while increasing revenues.

ISC:

  • Core to ISC: Customer Satisfaction is top priority
  • Embraces technology
  • Uses automation to reduce dependency on physical agents
  • Uses hybrid agents
  • Relies on best practices for this domain